Privacy Policy

Effective Date: January 2026

Introduction

Altote LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our house cleaning services or visit our website.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (phone number, email address, mailing address)
• Home address where cleaning services will be provided
• Payment and billing information
• Service preferences and special instructions
• Communication records with our company

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our house cleaning services
• To schedule appointments and communicate with you
• To process payments and maintain billing records
• To improve our services and customer experience
• To send service updates, confirmations, and notifications
• To respond to your inquiries and provide customer support
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (such as payment processors), subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, sale, or transfer of our business, customer information may be transferred as part of that transaction.
• Protection: We may disclose information to protect our rights, property, safety, or the rights of others.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Altote LLC
14850 S Spur Dr
Miami, FL 33161
Phone: (645) 233-9289
Email: Cesar@altote.homes

Consent

By using our services or website, you consent to the terms of this Privacy Policy.